RETURNS POLICY

At Cloudbox Gifting, we strive to ensure you're delighted with your purchase. However, if something isn't quite right and you're considering a return, we're here to facilitate the process.

How long do I have to return my item?

You have 14 days from the date of delivery to decide if you want to return. This generous period allows you to make the best decision regarding your purchase.

You must cover the cost of postage.

What don't you accept returns on?

Personalised Items and Earrings: Due to their unique nature, we do not accept returns, exchanges, or refunds on personalised items or earrings, unless they are faulty. If you have concerns or questions about your order, please get in contact.

Conditions for return

  • Item Condition: All returned products must be in their original condition, complete with all packaging.
  • Personalised Items: We do not accept returns on personalised items. Please note that this category includes all products featuring letters.
  • Earrings: We do not accept returns on earrings unless they are defective.
  • General Items: Returns of non-personalised items can be sent to either our UK or Dubai warehouse, accompanied by proof of purchase. Please contact us for more information

Processing Returns

  • Processing Time: Returns are processed within five working days after receipt by our warehouse.
  • Refund Timing: Refunds typically take between 2-10 days to be processed back to your original method of payment.
  • Exchanges: At this time, we do not offer exchanges.

Initiating a Return

To start a return, please use our contact form. Our team will guide you through the process and provide any necessary details to ensure a smooth return experience.

At Cloudbox Gifting, we're committed to making your return as hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to reach out.