WARRANTY

At Cloudbox Gifting, we stand behind the quality and craftsmanship of our products. Our warranty policy is designed to assure you that every purchase you make with us is protected against defects in material, tarnishing, and craftsmanship under normal use.

Warranty Coverage

Sterling silver: 6 months
All Other Items: 3 months
Items in sale NOT INCLUDED

What we don't cover

Our warranty does not cover:

  • Normal wear and tear, such as improper handling or inadequate care.
  • Scratches, chips, or damages typical of regular use.
  • Damages from third-party repairs, adjustments, or modifications.
  • Loss or theft of items or parts.
  • Sale items.
  • Discoloration or tarnishing due to chemical exposure, perfumes, bleaching, heat, and regular use, beyond our control.

Kindly refer to our Jewellery Care Guide for further information.

Warranty Service

If your item falls within the warranty parameters and exhibits a defect covered by our policy, Cloudbox Gifting commits to:

  • Replacement: Provide a replacement at no additional charge. In instances where the original item is no longer available on our website, we will offer an alternative of equal value or a similar style.
  • New Warranty Period: Any replacement item will benefit from a new warranty period starting from the date it is issued.

Initiating a Warranty Claim

To initiate a warranty claim, please contact Cloudbox Gifting. It is important to note that the warranty period will be considered void if valid proof of purchase is not provided.

Our warranty policy is a testament to our confidence in the quality of our products and our commitment to your satisfaction. If you have any questions or require further information about our warranty, please do not hesitate to get in touch.